About
Brilliant Technical Support Solutions is Matthew De Leon, a CompTIA certified technician operating as a sole proprietor out of Las Cruces, New Mexico. Every engagement is handled by the same person, scoped in writing, and contracted before work begins.
Industry certification covering hardware, networking, operating systems, and security fundamentals. Not a hobbyist and not a franchise technician working from a script.
Every job is scoped individually with defined deliverables and a firm rate before Matthew starts. No open-ended retainers, no automatic renewals, no surprise invoices.
Matthew installs and configures password managers on your devices. Your team enters the actual credentials, so Matthew never holds your passwords. Access is documented and scoped to the work.
Working with a solo provider means you get direct communication and no ticket queue. It also means one calendar. That is a fair question to ask, so here is the answer rather than a slogan.
Scheduled work is booked in advance and held. Urgent issues get a response within the hour during business days, and Matthew will tell you honestly whether he can be on-site same day or whether you are better served calling someone else that afternoon. For offices that cannot absorb downtime during business hours, evening and weekend work is available and priced at the same rates.
What you will not get is a rotating technician who has to be re-briefed on your network every visit, or a support contract that bills whether or not anyone shows up.
Before anything starts you receive a written scope: what is being done, what it costs, and what counts as complete. Hardware recommendations come with the reasoning and the part numbers, so you can buy the equipment yourself if you would rather not go through a vendor.
Billing is hourly and stated the same way on every job. The clock starts when Matthew leaves for your location, runs through completion of the work, and includes return travel. Nothing is billed that was not scoped.
If your company requires a W-9 or a signed services agreement before onboarding a vendor, Matthew can provide both. Ask when you call and they will be sent the same business day.
Call and describe what your office is running. You will get a straight answer about whether this is a fit, including when it is not.
📞 Call Matthew - (575) 266-4722